DEPOT REPAIR

Providing Comprehensive Technology Solutions that respond to our clients evolving repair needs.

DEPOT REPAIR

Providing Comprehensive Technology Solutions that respond to our clients evolving repair needs.

DMK Solutions is an industry leader in providing comprehensive high quality in-house repairs for our customer equipment.

Our goal is to increase customer profitability by extending the product life cycle of equipment, reducing equipment costs through scalable cost effective repair programs, elimination of field service charges and advanced exchanges and loaners programs to keep equipment operating while a repair is in process. Our Engineers and support technicians are certified equipment specialists with over 50 + years combined experience on the products we service. We strive every day to earn your business and loyalty by providing extraordinary service and support.

We distinguish ourselves through our philosophy of customer service:

• Provide the highest quality products and services designed to meet or exceed our clients’ expectations.
• Focus on continuous improvement at all levels of our organization.
• Commit to our client’s desires to reduce cost, improve efficiency, promote uptime and achieve the highest standard of customer satisfaction.
• Custom tailor our products, services and processes to fit our client’s individual needs.
• Offer certified re-manufacturing of components, assemblies and sub-assemblies with best in class warranties.

TALK TO AN EXPERT

DMK Solutions repair process creates the heart of DMK’s depot service. Data driven processes assure client satisfaction, efficient repairs, tracking and compliance at every level during the repair process and communication both internally and externally.

The Four Step Depot Repair Process:

1. Evaluation

We begin with a thorough evaluation of the condition of the product to be repaired. We provide our clients with a complete report including a fixed price per unit quotation and a statement of work.

2. Inspection and Disassembly

Once the product arrives at our repair facilities, trained technicians will fully inspect the product, make a problem determination, prepare a repair parts inventory and create a repair ticket for tracking.

3. Physical Product Repair

Using the problem determination specified in the work order, technicians replace only the needed parts necessary to ensure a fully repaired and functional product. As data is collected and analyzed, procedures to include the preemptive replacement of parts likely to fail at intervals can be employed to improve product performance and uptime.

4. Quality Assurance and Return

Completed product repairs are then transferred to our quality assurance department. A Complete functionality test is performed to assure the product meets all manufacturer and client specific quality assurance standards. Products that pass inspection are prepared and packaged for shipment. All repaired products are affixed with a unique bar-code label which tracks repair history and warranty information.

DISCOVER

OUR SERVICES

We’re in the solutions business. We know your combination of hardware, software, and tailored support must continue to positively impact your bottom line.

Equipment Repairs

EXPLORE

Depot Repair

EXPLORE

Document Management

EXPLORE

Managed IT Services

EXPLORE

Recruiting & HR

EXPLORE

HOW CAN WE HELP?

We’re in the solutions business. Let DMK Solutions turn your challenges into solutions. Our support exceeds expectations. Contact us to get started.

TO INQUIRE ABOUT OUR SOLUTIONS, CONTACT
Sales (845) 360-2331
Service (845) 360-2336

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    TECHNOLOGY PARTNERS

    FEATURED PRODUCTS

    DMK Solutions has some of the world’s leading technology partners. The products we offer represent the industry’s finest. Our goal is to optimize the performance to ensure our customers’ highest rate of return on their equipment.

    OUR PRODUCTS